Support

How do I track my order?

There is a tracking number listed on your My Account page next to your most recent order. By clicking on the tracking number, you can view the status and location of your shipment.

If a tracking number does not appear, 24 hours after you placed your order please call Customer Care at 877-316-6027.

When will my order be shipped?

Orders are processed twice each business day at 9am and 2pm. Most orders are shipped same day. Refer to the product information for availability status. Back-ordered products typically ship within one to two weeks.

Do you ship internationally?

Yes, international shipping rates will apply.

I have a problem with a product I received, what do I do?

A returned merchandise authorization ("RMA") is required before sending a product back to us. Before sending a product for warranty repair, please call our support department at 877-316-6027, and we will attempt to diagnose the problem, assist you with procedures for making warranty claims to third party manufacturers, identify the appropriate warranty actions for your product, and, if necessary, issue an RMA number and return instructions.

Please do not send a product to us without an RMA. For more details on returns and warranties, please see our Return Policy page.

How do I contact support?

If you have any questions at all, please call Customer Care at 877-316-6027, Monday to Friday 8:00am to 7:00pm CST, Saturday 9:00am to 3:00pm CST.