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Thank you for your interest in becoming part of one of the leading manufacturers and distributors of video and audio surveillance equipment in North America.

We have over 20 years of experience in customer service and quality products, and we are on the lookout for bright, energetic people to join our team.

You will be part of a team with a strong work ethic and a commitment to providing excellent customer service. To become a part of this winning company, start by clicking on a job title below for details.

How To Apply

To apply for a position please send your resume and cover letter to [email protected] and include the position title in the subject line.

Current Employment Opportunities

Technical Support Specialist

  • Company: Security Cameras Direct, Inc.
  • Location: Austin, TX
  • Employment Type: Full Time


This position supports Security Cameras Direct customers with the installation, initial configuration, set up and troubleshooting of security monitoring systems. This person will join a team with the specific goal of providing customer support over the phone, email, and chat. The position requires no travel to customer locations (unless desired). This role is part of a larger technical support team and requires strong technical skills as defined below. Some IT responsibilities may be needed if the skillset and opportunity match up. Only truly “highly-motivated” people will be considered. The goal of this role is to bring a professional and team oriented person to a premier support team that will lead to excellent customer experiences at a high volume. Flexibility is required as demand will change from time to time with the business.

Primary Responsibilities

  • Answer inbound calls, emails, and chats from customers and support the following types of questions or issues:
    • Installation
    • Configuration/initial set up
    • General use & maintenance
    • Troubleshooting & failure diagnosis
    • Set up returns for equipment failures reasons
  • Execution of duties requires interface with a variety of computer/network applications and enterprise level telephony equipment. Managed Client Team
  • Test and diagnose product returned by customers
  • Assist with enterprise IT needs
  • Document all customer interactions and the issue resolution process

Job Requirements

  • Experience with Microsoft Office Products (ie. Excel, Outlook, Word)
  • Ability to follow and understand processes
  • Solid understanding of electronics and electrical components (prefer A+ certified)
  • Solid understanding of computer networking and network troubleshooting (prefer Network+, CCNP, or CCNA certified)
  • Experienced in the use of Windows based operating systems and business class applications
  • Ability to work individually with limited supervision as well as part of a team
  • Excellent oral communications skills with emphasis on positive customer interface during problem resolutions
  • Eager to learn video surveillance and networking equipment technology
  • Excellent interpersonal skills and ability to work collaboratively in a team environment.
  • Previous call center experience a plus
  • Fluent Spanish and English, both spoken and written is preferred

Compensation & Benefits

Salary is competitive and includes health, dental & vision plans, life insurance, 401k, paid holidays and paid vacation.

Inside Sales Representative

  • Company: Observint Technologies
  • Location: Austin, TX
  • Employment Type: Full Time


The Inside Sales Representative is responsible for selling our products & services through the achievement of opportunity-based sales quotas. The Inside Sales Representative will reach business targets through excellent telephone sales and communications skills. This individual will also develop his or her phone-based revenue generation through the creation of sales leads, consultative sales approach and establishment of ongoing rapport with existing and potential customers. Integrity, vision, and passion are essential for this role.

Primary Responsibilities

  • Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors
  • Establishing rapport with clients
  • Asking questions to uncover clients' needs
  • Selling technology solutions that lead to long-term customer relationships
  • Closing deals/Sense of urgency
  • Delighting customers with world class 'after the sale' support
  • Multi-tasking in a team oriented environment
  • Where necessary, support marketing efforts such as trade shows, exhibits, and other events
  • Make outbound follow-up calls to existing customers via telephone and e-mail cross-sell and up-sell
  • Handle inbound, unsolicited prospect calls and convert them into sales
  • Overcome objections of prospective customers
  • Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports

Job Requirements

  • University or college degree in Business, Marketing, or an acceptable combination of education and experience
  • 2 to 3 years of direct work experience in a sales or telesales capacity
  • Demonstrated ability to convert prospects and close deals while maintaining established sales quotas
  • Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management
  • Success in qualifying opportunities involving multiple key decision makers
  • Strong knowledge of retail and/or wholesale sales principles, methods, practices, and techniques
  • Strong problem identification and objection resolution skills
  • Able to build and maintain lasting relationships with customers
  • Exceptional verbal communication and presentation skills
  • Excellent listening skills
  • Strong written communication skills
  • Self-motivated, with high energy and an engaging level of enthusiasm
  • Able to perform basic calculations and mathematical figures
  • Ability to occasionally travel and attend sales events or exhibits
  • Ability to work individually and as part of a team
  • High level of integrity and work ethic
  • Experience with customer relationship management software
  • Background in Software and IT hardware sales
  • MS Office skills preferred
  • Prior Military or Law Enforcement experience a plus but not required

Compensation & Benefits

The targeted annual compensation for this position is commensurate with your experience. The compensation package has both base + commission elements (60/40 split – 60% base, 40% target commission), with no cap on commission so your compensation is limited only by your ability to sell.